AI customer engagement platform · Available for implementation

NOA Hub

Turn every website conversation into a useful business outcome.

NOA Hub brings specialized AI agents, customer context and human support together so teams can answer, qualify, book and follow up from one place.

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Designed for: Customer conversations and lead capture
Connects: AI agents, CRM and human teams
Works across: Support, sales and booking workflows

NOA Hub dashboard showing customer conversations, AI agents and business activity

What NOA Hub helps your business achieve

Respond faster without separating customer conversations from the work that follows.

Capture better customer context

Collect details naturally during the conversation and keep them in a structured customer record.

Complete actions in chat

Qualify leads, schedule consultations and trigger the right follow-up without unnecessary forms.

Keep human support in control

Transfer complex conversations with their full history, intent and collected information.

Built for teams that need every conversation to move forward

NOA Hub suits businesses that want AI to do more than answer frequently asked questions. It connects customer requests to the people, records and workflows needed to resolve them.

A strong fit for

Businesses handling recurring website enquiries
Teams that book consultations or appointments
Companies that need connected lead and customer data
Support teams that need controlled human takeover

How NOA Hub works

01
Understand the request
A routing agent identifies what the customer needs and directs the conversation to the appropriate capability.
02
Answer or collect information
Specialized agents use business knowledge, ask relevant questions and record the required details.
03
Complete the next action
The platform can create a lead, book a meeting, notify the team or update the customer record.
04
Bring in a person when needed
Employees can take over in the same conversation with the full context already available.

A coordinated team of AI agents

Configure agents for support, qualification, booking and data collection, then connect them through a visual workflow.

A routing agent directs each request to the right capability while your team retains a clear view of what happened.

NOA Hub interface for configuring AI agents and the customer-facing chat widget — Configure specialist agents and tailor the customer-facing experience to your brand.

Core capabilities

Customer conversations

AI-powered conversations
Knowledge-based answers
Multilingual customer interactions

Customer operations

Centralized support inbox
Customer and lead management
Appointment booking

Control and improvement

Human takeover
Workflow automation
Conversation and performance analytics

Turn conversations into structured CRM data

NOA can capture contact details, company information, intent, project requirements and custom fields naturally throughout a conversation.

Each interaction updates the customer profile and preserves the history your team needs for a useful follow-up.

NOA Hub conversation collecting customer details and saving them to a structured CRM record — Conversation context and captured information remain connected in one workspace.

Seamless AI-to-human takeover

When personal assistance is needed, NOA alerts the right employee and transfers the conversation without making the customer repeat themselves.

The human advisor can see the conversation, customer details, identified intent and completed actions before responding.

NOA Hub live support workspace showing a human employee taking over an AI conversation — Human teams can take over with the conversation history and customer context intact.

Works with your business workflows

Company websites and customer-facing widgets
CRM records and custom customer fields
Booking and calendar workflows
Email notifications and team routing
Business knowledge, documents and REST APIs

Control, knowledge and human oversight

Business-specific knowledge

Answers can be configured around selected company information, documents and website content.

Controlled workflows

Agent behaviour, data collection and escalation paths are configured for your operational needs.

Human support remains available

Teams can take over conversations when a request needs judgement or personal assistance.

Technology foundation

A production stack for AI conversations, reliable workflows, retrieval and scalable data services.

Frontend

Next.js

Customer and team-facing web application

DaisyUI

Component library for consistent interface delivery

Backend and data

Django REST Framework

Backend APIs and business workflows

Python

AI and application services

PostgreSQL

Customer, conversation and operational data

Redis

Fast caching and background workload support

AI and retrieval

Groq

AI model inference

LangGraph

Agent and workflow orchestration

OpenAI embeddings

Vector embeddings for knowledge retrieval

Pinecone

Vector database for the RAG system

Hosting

AWS

Backend infrastructure and services

Vercel

Frontend hosting and delivery

Frequently asked questions

Can NOA Hub use our existing website content?

Yes. Selected website content, documents, policies and frequently asked questions can be configured as business knowledge.

Can a human employee take over a conversation?

Yes. A conversation can be routed or assigned to a team member while preserving its context and collected information.

Can NOA Hub book consultations?

Yes. Booking can be configured as part of a conversation workflow when the required calendar or scheduling process is available.

Can it collect custom lead information?

Yes. Conversation workflows can capture fields such as contact details, company, service interest, location, budget or project requirements.

Need AI conversations connected to your business workflows?

Tell us how customers contact you today and what should happen after the first message. We will recommend a practical next step.

Discuss your use case

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